Refund policy
At Butcher Blocks Direct, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns
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You may return most items within 30 days of delivery for a full refund.
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Items must be unused, unaltered, and in original packaging.
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Personalized or custom-made items are non-returnable unless defective or damaged.
Refunds
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Once your return is received and inspected, we will notify you by email.
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Approved refunds will be credited to your original payment method within 5–7 business days.
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Shipping costs are non-refundable unless the return is due to our error (e.g., defective or wrong item).
Exchanges
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If you receive a defective or incorrect item, we will gladly exchange it for the correct product.
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Please contact us within 7 days of receiving your order to arrange an exchange.
How to Return an Item
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Email us at butcherblocksdirect@outlook.com with your order number and reason for return.
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We’ll provide you with instructions on how to send your item back.
Damaged or Defective Items
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Please inspect your order upon receipt.
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Report any damage or defects to us within 7 days of delivery for a replacement or refund.